As I anticipated and predicted months ago, stone fabricators are busy. High customer demand without sound processes will almost certainly lead to chaos and aggravate the entire team. Taking ownership implementing the right systems and educating your customers on the frontend would be wise and well worth the investment.

Laticrete, a leading manufacturer of globally proven construction solutions for the building industry, has created a Customer Experience department to reinforce and elevate its dedication to be the industry leader in customer-centricity. The new department, which unites the Technical Services, Customer Service, Quality Assurance and Laticrete University departments, will be led by Art Mintie, who has been promoted to vice president of Customer Experience.