One of the biggest frustrations I have had over the years with a lot of stone fabrication companies is their unwillingness to invest into human capital. Many owners seem reluctant to hire and develop middle-level managers because they see it as an unnecessary expense.
As I anticipated and predicted months ago, stone fabricators are busy. High customer demand without sound processes will almost certainly lead to chaos and aggravate the entire team. Taking ownership implementing the right systems and educating your customers on the frontend would be wise and well worth the investment.
